Effective Date: October 23, 2025 | Website: www.maverolux.com | Email: support@maverolux.com
1. Overview
Thank you for shopping with MAVERO. This Shipping Policy outlines how we process, handle, and deliver your orders. Our goal is to ensure that every order reaches you safely, efficiently, and in perfect condition.
2. Order Processing Time
- All orders are processed within 2–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If there is a delay due to stock or verification issues, we will notify you by email.
3. Shipping Time & Delivery Estimates
Estimated delivery times vary depending on destination:
- Standard Shipping: 7–14 business days
- Express Shipping: 5–9 business days
- Remote Areas: May take up to 20 business days
Delivery times are estimates and may be affected by customs clearance, local postal delays, or holidays.
4. Shipping Confirmation & Tracking
Once your order has shipped, you will receive an email with a tracking number and carrier link. Please allow 24–48 hours for tracking updates to appear after dispatch.
5. Shipping Rates
Shipping costs are calculated at checkout based on destination, order weight, and selected shipping method. From time to time, we may offer free shipping promotions on qualifying orders.
6. International Shipping
- We ship worldwide using reliable global carriers.
- Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
- Customs processing times vary and may extend the delivery period.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of order. MAVERO is not responsible for delayed or lost deliveries due to incorrect or incomplete addresses.
8. Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us immediately at support@maverolux.com with your order details and photos (if applicable). We will assist in filing a claim with the carrier and offer a suitable solution such as replacement or refund.
9. Order Tracking Assistance
If you experience issues tracking your order or the tracking status has not updated for more than 5 days, please reach out to our support team. We will contact the shipping carrier to investigate the delay.
10. Delivery Delays
Unexpected delays caused by customs inspections, weather conditions, or carrier disruptions are beyond our control. We appreciate your understanding and patience in such cases.
11. Split Shipments
In certain cases, your order may be shipped in multiple packages to ensure faster delivery. You will receive individual tracking numbers for each shipment if applicable.
12. Contact Us
If you have any questions or concerns about your shipment, please contact us at:
Email: support@maverolux.com
Website: www.maverolux.com