Effective Date: October 23, 2025 | Website: www.maverolux.com | Email: support@maverolux.com
1. Overview
Thank you for shopping with MAVERO. We want you to be completely satisfied with your purchase. This Refund & Returns Policy explains how we handle returns, exchanges, and refunds for products purchased from our website.
2. Return Eligibility
We accept returns within 14 days of the delivery date under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- All original tags, labels, and accessories must be intact.
- A valid proof of purchase (order number or invoice) is required.
Products showing signs of use, damage, or alteration are not eligible for return.
3. Non-Returnable Items
For hygiene and quality reasons, certain products are non-returnable, including but not limited to:
- Personal accessories (earrings, watches, or custom-sized straps)
- Final sale or clearance items
- Customized or personalized orders
- Gift cards or promotional items
4. Return Process
To initiate a return, please contact us at support@maverolux.com with your order number and reason for return. Our support team will provide return instructions and a return address.
- All return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery.
- Items returned without prior authorization may not be accepted.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping and handling fees are non-refundable.
- Refund timing may vary depending on your bank or payment provider.
6. Exchanges
We currently offer exchanges for the same product in a different size, color, or variation (subject to stock availability). Please contact us to arrange an exchange before sending the item back.
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue. We will provide a replacement or refund as appropriate at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check with your bank or credit card provider. If the issue persists, contact us at support@maverolux.com for assistance.
9. International Orders
International customers are responsible for any customs fees, import taxes, or duties associated with returns. MAVERO is not responsible for lost or delayed return parcels due to international shipping or customs processing.
10. Policy Updates
We may update this Refund & Returns Policy periodically to reflect changes in our business practices or legal requirements. All updates will be posted on this page with the revised effective date.
11. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to us at:
Email: support@maverolux.com
Website: www.maverolux.com